You may have certain questions about the Site, the Financial Tools Suite and their functionality. Some of these questions may already have been posed by other users in which case you may well find the answers here. Please select a category which you may see as being appropriate to your question and, hopefully, the question has already been addressed. If you do not find the answer then please go to the Contact Us page and you will be able to send us your question.

Category: Costs and contractual obligations

Q01. What are the costs involved and for how long do I have to commit to the service?

Q02. How much notice do I have to give in order to cancel my debit order?

Q03. Under which circumstances may I request a refund?

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